Privacy Policy for Mosite

This Privacy Policy describes how Barnsley Services Ltd ("we," "our," or "us") collects, uses, and discloses personal information when you use our website monitoring web application called Mosite (the "Service"). Mosite is developed and maintained from the United Kingdom.

Information We Collect

When you use Mosite, we may collect personal information from you, such as:

  • Name
  • Email address
  • Company name
  • Website URL

In addition, we may collect non-personal information about your use of the Service, such as:

  • Browser type
  • Operating system
  • IP address
  • Pages visited
  • Time spent on the Service

How We Use Your Information

We may use the personal information we collect from you to:

  • Provide and maintain the Service
  • Notify you about changes to the Service
  • Respond to your inquiries and requests
  • Provide customer support
  • Analyze how the Service is used and improve its functionality

How We Disclose Your Information

We may disclose your personal information to third-party service providers who perform services on our behalf, such as hosting, data analysis, and customer service. We require these service providers to protect your personal information and only use it for the purposes we specify.

We may also disclose your personal information if we are required to do so by law or in response to a valid request from a government authority.

Data Retention

We will retain your personal information for as long as necessary to provide the Service and fulfill the purposes for which it was collected. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to:

  • Access, correct, and delete your personal information
  • Object to the processing of your personal information
  • Withdraw your consent to our use of your personal information
  • Receive a copy of your personal information in a commonly used and machine-readable format

To exercise these rights, please contact us using the contact information provided below.

Children's Privacy

Mosite is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at [email protected]. We will take steps to delete the information from our systems.

Cookies and Similar Technologies

Mosite uses cookies and similar tracking technologies, such as web beacons and local storage, to collect and store certain information about your use of the Service. This information may include your browser type, operating system, IP address, the pages you visit on our website, and the time and duration of your visits.

We use this information to:

  • Improve the functionality of the Service and personalize your experience.
  • Analyze how the Service is used and track website performance.
  • Deliver targeted advertising based on your interests (if applicable).

You can disable cookies in your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

Data Subject Requests

You have the right to access, correct, delete, or object to the processing of your personal information. You can also withdraw your consent to our use of your personal information at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days.

Specific Examples of How We Use Your Information

We may use the information we collect from you to:

  • Identify trends in website uptime and performance metrics to help you improve the reliability and speed of your website.
  • Analyze user behavior within the Mosite platform to improve the user interface and overall user experience.
  • Develop new features and functionalities for Mosite based on user needs and preferences.

International Data Transfers

We may transfer your personal information to countries other than the country in which it was originally collected, including to the United Kingdom. We will ensure that any such international data transfers are made in compliance with applicable data protection laws.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Changes to this Policy

We may update this Privacy Policy from time to time by posting a new version on our website. We will notify you of any material changes to this policy by email or by posting a notice on the Service prior to the effective date of the changes.

Contact Us

If you have any questions or concerns about our Privacy Policy or our use of your personal information, please contact us at [email protected].